In the small and mid-market sectors and at the Edge, IT administrators need a partner in the data center, at the office, and at every branch, store, and satellite location. Think of our ScaleCare Support and Professional Services team as an extension of Scale Computing Platform, putting essential service and support wherever you need it.
Call, email or chat with us. Our support team is available Monday through Friday from 2:00 AM to 10:00 PM ET.
For critical concerns, contact Scale Computing at 1-877-722-5359, or find the number for your country or region.
Frequently Asked Questions
Get answers to the most commonly asked questions about ScaleCare Support.
Quick Reference Guide
ScaleCare Support is available by phone 24/7/365 for immediate, critical assistance with your SC//Platform system.
Scale Computing and G2 collaborate in this infographic to explain why organizations seek server virtualization alternatives, and compares Scale Computing Platform and VSphere side-by-side.
I'd like to thank you and everyone at SCALE that had a hand in supporting us the last few weeks. The level of support and understanding that we received was phenomenal. The symptoms were varied and inconsistent every step of the way, everyone persevered and owned the problem from beginning to end.
The problems we encountered were definitely out of the ordinary and every day showed a new difficulty that made no sense. Your team was great to work with. Your professionalism and the quality of your product is why we are glad that we went with the SCALE solutions. It is also why we continue to recommend your solutions to our peers.
— JEFFREY PATTERSON
VP, Information Technology, Colquitt EMC
Reviews taken from Gartner Peer Insights
The Scale platform is rock solid. Customer service has been very knowledgeable whenever we’ve contacted them.
Network Administrator - Education
Remote product support is extremely helpful in troubleshooting problems. Support personnel are responsive, knowledgeable, and communicate well.
IT Manager - Manufacturing
The support is incredible and the product is excellent. So great that I just renewed our systems for another 5 years!
IT Manager - Energy and Utilities
The support engineers are easy to get to, very knowledgeable and helpful even with issues not squarely linked to their platform. Support cases are followed closely.
IT Admin - Healthcare and Biotech
What makes this the best HCI platform out there is their outstanding support team.
Sr. Systems and Network Engineer - Travel/Hospitality
Support is always 10/10, whenever support is needed i know the experience will be great.
IT Admin - Manufacturing
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Support is always top notch. Put our minds at ease during a hardware failure and gathered the proper resources to get us a new unit. Brian is always great to work with and knowledgeable. Keep your support team happy as they really are a great asset to your company and the number one reason I recommend Scale products to other IT professionals in my social circle.
Every time I have called for support, your support line has been above and beyond excellent. Could not ask for a better support team.
Excellent customer service. Very fast response, Leonard Powers was very helpful and informative of our issue and told us a work around for the long run which i greatly appreciate. Thank you!!
I have always had excellent support from your support team. It is nice to have that support when needed. Especially when you work in a small environment and do not have the staff/technical resources to handle everything that comes your way. Your support team is always professional, helpful, and knowledgeable.
I loved how responsive tech support was. They also provided me with updates like "we are still working on this" and "try it now" type things. I was able to have a pretty real time conversation over email.
Rapid response and follow until the issue is resolved. On top of this the engineers treat non-IT professionals with dignity and respect. I actually can learn as part of the problem solving process.
The support we have received was very pleasant, personal yet straight to the point. While fixing the problem, we were also informed on how the problem was caused and how to prevent it in the future. 10/10 would ask for support intervention again.
Super friendly, supportive and helpful staff. I deal with a lot of vendors and Scale is consistently one of the best to work with.
It is such a robust system with super-simple controls that a small two-person IT department like us can use the system without having to have extensive knowledge. Support is always quick to respond, knowledgeable, and extremely nice.
Service response was quick and the person on the other end of the phone was friendly and helpful and knew how to fix my problem. I couldn't ask for anything more. Thank you Walter!
From start to finish, the support experience was nearly flawless. There was great communication with the support team, and resolution was provided in a very timely manner. Kudos to the support team.
Support was extremely helpful. Even though I dropped the ball a couple times and forgot to reply, they kept checking in to make sure the issue was solved. That is extremely rare and very much appreciated.
We are proud to have over more than a thousand positive customer reviews on the most trusted third-party industry reviews websites. Read what our customers have to say on Gartner Peer Insights, G2, and TrustRadius.