What languages are available for customer support?
We provide support in English at this time.
What's the best way to contact ScaleCare Support during and after standard hours?
For critical issues, ScaleCare Support is available 24/7/365. Find your local support number in our Contact Support page.
For non-critical issues, ScaleCare Support is available via live chat, email support, or general phone support Monday through Friday from 2:00 AM to 10:00 PM ET.
How can Support access my system for troubleshooting?
If ScaleCare Support needs to remotely access your system, a Scale Computing engineer will provide you or your administrator with a unique code that initiates a secure, outbound SSH connection to Scale Computing. The administrator has full control of the connection and can disable it at any time. This allows ScaleCare support to remotely diagnose any issues as if they are sitting at the console next to you.
Where can I find the technical knowledge base?
What are the Customer and Partner Portals? How can I use them for support?
Think of our Customer and Partner Portals as your self-service support center. You can browse our extensive knowledge base for quick answers to your questions, manage your account, schedule your professional services, and follow up on previous or current cases.
Our Partner Portal provides additional resources for registered Scale Computing Partners. Find more information on the Partner Portal.
Is there a community or forum where I can talk with other Scale Computing customers and partners?
To see ‘real talk’ from actual Scale Computing customers and users, look for us on Spiceworks. We maintain an active presence there, and are happy to answer questions from prospective and current customer questions. You can also find us on YouTube, LinkedIn, Facebook, and Twitter.
Join the conversation in the Scale Computing User Community.